Privacy & terms

JB Factory Bus (https://johorfactorybus.com) provides daily cross-border worker transport (bas kilang pekerja) between Johor Bahru and Singapore.

This website is operated by Surego Travel Sdn. Bhd. (Reg. No. 202501041634 (1643043-X)), which handles your inquiry and coordination.

Transport — whether cross-border (JB ↔ Singapore) or within Johor — is provided by a separately licensed APAD bus operator: the regulated carrier that holds the operator licence, employs the drivers, and is the party you contract with for transport. The operator's vehicles are JPJ-compliant and pass 6-monthly PUSPAKOM inspections; cross-border vehicles additionally carry a Singapore VEP and clear ICA / LTA requirements. That carrier's details, including its APAD operator-licence number and Singapore VEP, are set out in the written service agreement you receive before service starts.

When you contact us via WhatsApp, the form, email or phone we receive:

• Your name and your company name
• Your contact details (phone, WhatsApp number, email)
• Information about your transport requirements (pickup zone, drop-off, headcount, shift times)
• Any additional context you share in your message

We do not use cookies for advertising or third-party tracking at this time. If we add analytics or advertising tags in future we'll update this notice and add a consent banner.

Your information is used solely to respond to your inquiry and, if you proceed, to set up and run your transport service. Specifically:

• To return a quotation and answer questions
• To share the relevant details with the licensed carrier that operates your transport, so it can be quoted and delivered
• To coordinate the daily transport service via a shared WhatsApp group once service starts

We do not sell or rent your data. The only third party we share it with is the licensed carrier that fulfils your transport, and only as needed to plan and deliver the service you request.

We process personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The legal basis for processing is your consent — given when you contact us via any of our published channels — and the legitimate interest of responding to a B2B business inquiry.

For inquiries originating from Singapore, equivalent provisions of Singapore's Personal Data Protection Act 2012 apply by analogy.

Active inquiries are retained for the duration of conversation plus 24 months. Service-related records (route details, daily ops logs) are retained for the contract period plus the statutory period required for tax and audit purposes (typically 7 years).

You can ask us at any time to:

• Tell you what personal data we hold about you
• Correct it if it's inaccurate
• Delete it (subject to any legal retention obligations)
• Stop using it for any new purpose

Email hello@johorfactorybus.com and we'll action within 30 days.

This website is provided for information and inquiry purposes. Any quotation issued is subject to a written services agreement between you and the licensed carrier that operates your transport; the pricing, timing and service terms in that agreement supersede general information on this site.

We make reasonable efforts to keep information on this site accurate but cannot guarantee it. Always confirm critical details (pickup locations, timing, vehicle availability) at the point of inquiry.

For any privacy or terms-related question, email hello@johorfactorybus.com or WhatsApp the number in the footer.